Shipping policy

Shipping Policy

Veloura Fashion

At Veloura Fashion, we are committed to providing a smooth and reliable delivery experience. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Once an order is successfully placed, our fulfillment team begins preparing it for shipment.

Please allow approximately 1–3 business days for order processing before dispatch. During busy periods, promotions, or holidays, processing times may occasionally be extended.

Orders submitted on weekends or public holidays will generally be processed on the next available business day.

After your order has been prepared and shipped, you will receive a shipping confirmation email containing tracking information, where available.

2. Estimated Delivery Times

Most orders are delivered within 6–14 business days after shipment, depending on the destination and local carrier conditions.

Estimated delivery times are provided as a guideline and are not guaranteed. Actual delivery may vary due to factors outside our control, including:

  • Customs inspections

  • Carrier delays

  • Weather conditions

  • Peak shopping seasons

  • Public holidays

  • Transportation disruptions

Veloura Fashion works with trusted logistics partners to ensure orders are delivered as efficiently as possible.

3. Shipping Costs

We proudly offer free standard shipping on all orders.

There are no minimum purchase requirements and no additional shipping charges at checkout unless otherwise stated during special promotions or services.

The total amount shown at checkout is the final amount charged for your order.

4. Order Confirmation

After completing your purchase, you will receive an order confirmation email containing the details of your order.

Customers are responsible for ensuring that all billing and shipping information provided at checkout is accurate and complete.

Veloura Fashion cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete address information supplied by the customer.

5. Tracking Your Order

Once your order has been dispatched, a tracking number will be provided whenever tracking services are available.

Tracking updates may take several business days to appear after shipment, depending on the carrier and destination country.

If you experience difficulties locating your tracking information, please contact our customer support team for assistance.

6. International Shipping

Veloura Fashion ships to customers in multiple regions worldwide.

International shipments may be subject to customs inspections, import procedures, duties, taxes, or other fees imposed by local authorities. These charges, if applicable, are determined by the destination country and remain the responsibility of the customer.

Customs processing times vary and may occasionally result in delivery delays.

7. Delivery Delays

While we strive to meet all estimated delivery timeframes, delays may occasionally occur due to circumstances beyond our control.

Examples include:

  • Carrier network disruptions

  • Customs clearance procedures

  • Severe weather events

  • High seasonal shipping volumes

  • International transportation restrictions

Should a significant delay occur, our team will make reasonable efforts to keep you informed and assist where possible.

8. Lost or Missing Packages

If your tracking information indicates that your package has not been delivered within a reasonable timeframe, please contact us promptly.

Our team will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

Veloura Fashion reserves the right to request additional information before processing claims relating to lost packages.

9. Incorrect Shipping Information

Customers are responsible for providing accurate delivery details when placing an order.

If an order is returned due to:

  • An incorrect address

  • Incomplete address information

  • Failure to collect the package

  • Refusal of delivery

additional shipping or handling fees may apply before reshipment or refund can be processed.

10. Customer Support

If you have questions regarding shipping, delivery status, tracking information, or any aspect of your order, our support team is available to assist you.

Veloura Fashion
Email: info@veloura-fashion.ca

We are committed to providing prompt and professional support throughout your shopping experience.